Terms and Conditions
Mandingalbay Authentic Indigenous Tours reserves the right to alter or cancel itineraries due to weather conditions, flooding or other factors beyond the control of the operator. Itineraries are also subject to change, and modification as our site at East Trinity may not be accessible on the day due to weather conditions, road conditions, possible road closures, and the safety of all passengers. Travel Insurance is not included.
CANCELLATION POLICY
4. Cancellation of tours by MAIT
(a) If we are unable to operate our service(s) due to unforeseen circumstances beyond our control such as force majeure events, we will contact you as an agent or the customer as soon as possible providing the choice to either amend the booking to another departure date (in the first instance) or provide a 100% refund (if booking is direct) or instruct client to contact their agent to discuss refund options. In some cases, we may also offer a credit for future travel in the form of a voucher.\
(b)Minimum passenger number policy. FIT tours require a minimum of six people to operate. In the unlikely event your departure is cancelled because minimum numbers have not been met, we will transfer all monies paid onto a future departure date. If this is not suitable, we will refund your tour price in full. Private Charter options are available.
5. Cancellation of tours by YOU
All cancellation notices must be sent to MAIT by email or by phone and will become effective as at the date of receipt by MAIT.
For Tours & Transfers cancellation fees are as follows:
Cancellations made more than 24 hours in advance of the tour date are eligible for a full refund, flexible date changes or a credit voucher.
Cancellations made within 24 hours prior to the tour date incur a 100% cancellation fee.
Cancellation fees are payable within 14 days of the cancellation. If a deposit has been paid or credit card details have been supplied to guarantee the booking, the cancellation fee will be deducted from the deposit and the balance of the deposit will be returned to the participant or cancellation fees will be charged to the credit card supplied.
Group and Private Charters Cancellation
Mandingalbay Authentic Indigenous Tours requires a 25% deposit at the time of booking for all group (10+ passengers) and private charters, with the balance due 14 days prior to tour date. Cancellations made within 14 days of the departure date will incur a 100% cancellation fee, while those made outside of 14 days of the tour date are entitled to a full refund or travel credit. Date changes are permitted subject to availability.
No Show Policy. No refund will be made in circumstances where a participant fails to load on the day of the tour or leaves a tour during its operation. If MAIT or its designated tour operator cancels a tour or transfer prior to departure, the participant will receive a full refund of monies paid to MAIT or its designated tour operators (as applicable).
MAIT and their designated tour operators and tour administrators shall not be responsible for a participant’s failure to recover the cost of any non-refundable airline tickets or for any airline tickets purchased by the participant directly from an airline or travel agent. Participants must satisfy themselves as to the terms and conditions applicable to their airline tickets.
